1) Our service

We provide:

Vehicle sourcing and shortlisting

Due diligence and background checks (history, value, red flags)

Buying advice and negotiation support (where requested)

Support through to handover (for relevant service levels)

We do not provide:

Vehicle sales or stock

Mechanical repairs

Finance brokerage

Warranty cover

2) Independence and incentives

We are paid by the buyer, not the seller. We do not accept commission for steering clients to specific dealers or vehicles. Our advice is buyer-led, independent, and based on what stacks up best against your brief.

3) Fees and payment

Stage 1 — Engagement & Due Diligence Fee (non-refundable)

Stage 1 is payable upfront to begin work. This covers time, market assessment, shortlisting, and due diligence activity.

Once work has started, Stage 1 is non-refundable, as the service is delivered through advisory work and professional judgement — whether or not a purchase proceeds.

Stage 2 — Success Fee (only if you proceed)

Stage 2 becomes payable only when you decide to proceed with purchase of a vehicle introduced or assessed by Walker James Automotive.

Stage 2 is payable prior to completion / handover unless otherwise agreed in writing.

4) Search scope and timeframe

To keep searches fair and manageable, each engagement includes:

Up to 14 days active search time

Shortlisting and due diligence across up to 5 vehicles

A shortlist of 3–5 suitable options (market dependent)

If you’d like the search to continue beyond this scope, we can agree an extension in advance.

5) Vehicle introduction protection (fair use)

If a vehicle introduced or assessed by Walker James Automotive is purchased independently within 90 days, the Stage 2 success fee remains payable.

This is simply to protect the work involved in identifying, assessing, and supporting the purchase of a vehicle.

6) Due diligence limitations

We provide advice based on the information reasonably available at the time, including seller communications, documentation, and third-party sources.

Where required, we may recommend an independent inspection. The decision to proceed with any inspection — and the final purchase decision — remains with the client.

7) Warranty and vehicle condition

Walker James Automotive does not provide a warranty.

Any warranty cover is provided (if available) by the selling dealer, manufacturer, or third-party warranty provider.

We will advise on what protection is in place and what to confirm before proceeding.

8) No-pressure approach

We will never pressure you into a purchase. Our job is to guide you to the right decision — even when the best outcome is walking away.

9) Client responsibilities

To deliver a good outcome, we ask clients to:

Provide clear requirements and dealbreakers

Respond in a reasonable timeframe when options are presented

Confirm when they wish to proceed with a vehicle

Ensure funds and insurance arrangements are in place before purchase / collection

10) Refunds

Refunds are not offered once Stage 1 work has started.
If a genuine error has occurred or a service has not been delivered as agreed, we will address it fairly and promptly.

11) Privacy and communication

All searches are handled discreetly. Client information is treated confidentially and is used only to deliver the service requested.

12) Agreement

By engaging Walker James Automotive and paying the Stage 1 fee, you confirm acceptance of these terms.

Questions

If you have any questions about these terms, please get in touch and we’ll clarify everything before starting a search.